Terms & Conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
By purchasing from our website, you are entering into a contract with us and stating that you have read, understood and agree with these terms and conditions.
To avoid any misunderstandings we feel that it is important to advise all our customers, what they should expect from our products. We take great pride in providing exciting and unusual design-led products, which provide a “wow” factor for your home.
Many of our products are hand-made or hand-finished. This is how they are intended and the resultant variable finish is what helps to sell the product and set it apart from the mass-produced items you would expect to find in multiples. We really do want you to be completely satisfied with your purchase, so it’s important that you are aware what to expect from hand-finished items.
Hand-blown glass will have bubbles and / or slight colour variations. Hand-made ceramics will vary slightly in shape and / or size. Hand applied ceramic glazes, especially the clever reactive glazes that we often choose for their special effects will have firing marks or glaze bubbles or glaze runs. These items are not in any way faulty, it is how they are intended to be.
Some of our furniture is 'antique reproduction' furniture and has been deliberately and professionally distressed and aged for an authentic look. With this come imperfections and fading as part of the design process. These are deliberate effects to the styling of the furniture. Please also be advised that colours may vary slightly from the colour tones shown in the pictures contained within our website due in part sometimes to differing viewing screens and internet browsers.
Our industrial items are all hand finished and have natural and irregular finishes. These are deliberate characteristics and should not be considered as flaws.
Our painted products: You should be aware that there may be slight variations in the tone or shade between two similar or even identical items.
Our metal products: You should be aware that welding points may be noticeable (but should be finished in the same colour, for example where a leg is welded to a frame the weld may be visible but should be finished in the same colour as the frame). This is because they are welded by hand and not mass produced on a production line.
The limitations of the printing process and reproduction of images on a website may cause a slight variation in colour. Every reasonable care has been taken to ensure the reproductions are as accurate as possible. Descriptions on the website are approximate only. Due to the nature of the products and their manufacture, there may be variations in material, colour, size and finish. If you are in any doubt, we are here to help, so please don’t hesitate to contact us
All sizes of Products specified on the Website are approximate only. As most of our Products are hand-made, their actual sizes can be up to 3 cm larger or smaller than specified on the Website and we ask you to take account of this when carrying out your measurements and/or considering whether to purchase a particular Product.
These terms and conditions only apply if you are dealing with us as a consumer. If you wish to trade with us in the course of your business, please email us here
We ask that you inspect the condition of the goods immediately upon receipt and report in writing, within 48 hours of receipt via our email address - firstname.lastname@example.org - to inform us of any damaged or discrepancies of goods. We must also receive photographic evidence (via email). Please then return your item(s) within 14 days, from date of receipt to us at Tracey Victoria Interiors Ltd, 9 High Street, Linlithgow, EH49 7AB
It is essential that you please ensure the people unwrapping the items are very careful to keep the packaging intact. This is paramount in preventing the items being damaged on return. Under no circumstances can we accept returns that do not have their original packaging, this decision is final. Please ensure that when you re-package items you use suitable strong parcel tape and NOT sellotape. Be generous with your taping up of the parcel, just as we are when we send it out. It is absolutely your responsibility to ensure your returned item reaches us well secured in its original packaging. If your box opens due to sub-standard taping, the likelihood of the contents being further damaged or held by the couriers is very high and we will not be able to refund you. Many damages are caused by improper securing of parcels. On receipt of your return we shall inspect the goods and refund you the cost of goods and your postage costs within 14 days of receipt. We will not be able to refund you if your item arrives either damaged or with more damage than you have shown on your images.
If you change your mind for any reason, please note you have a legal obligation to take reasonable care of the products that you are returning, while they are in your possession. They must be in a new, unused condition and we stress that they must be in their original packaging. Any returns will be at your own cost and risk. Please ensure that when you re-package items you use suitable strong parcel tape and NOT sellotape. Be generous with your taping up of the parcel, just as we are when we send it out. It is absolutely your responsibility to ensure your returned item reaches us well secured in its original packaging. If your box opens due to sub-standard taping, the likelihood of the contents being damaged or held by the couriers is very high and we will not be able to refund you. Many damages are caused by improper securing of parcels or lack of care and attention.
On return we shall inspect the goods and refund you the cost of goods within 14 days of receipt. Refunds will be less any delivery paid.
Please note that whether you are a consumer or trade client you will not have any right to cancel a Contract for the supply of any Bespoke Products which are made specifically to your order, for example (but not limited to) products which we have upholstered in the fabric of your choice or products which have been altered in size, colour or design.
It is your responsibility to check carefully that the Products you have ordered will fit into your home. You should check the dimensions of the space within which the Product will be placed and allow for the fact that the dimensions specified on the Website are approximate only and may vary by 3 cm either way. You should also measure any doorways, corridors or staircases the Product will have to pass through, including space for maneuvering and turning. Should a Product that you have ordered from us not fit and you want to return it, you will need to pay for the return transport of the product back to us. You will also be subject to a restocking fee that shall not exceed 25% of the item value.
As a respected and honest company, Tracey Victoria Interiors remain in line with health and safety requirements - and due to the prevailing culture of litigation we have to point out that we will NOT be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once you or a person on your behalf has signed the delivery paperwork we shall, in NO event, be held responsible for any damage to either your property or goods delivered. This decision is final. Please note that items delivered via a staircase and/or upstairs are carried out at the property owners own risk. We hope you understand why we have to state this.
Once a delivery date has been agreed with you, should you later need to cancel and re-schedule your delivery for whatever reason, you must inform us by 10.30am the (business) day before your delivery is due. Should you fail to cancel the delivery by 10.30am on the business day before your delivery is planned, we reserve the right to charge a second delivery fee to re-schedule your delivery. Should you then for whatever reason choose to cancel your order, we will refund you for the goods (excluding your original delivery charge).
If you require delivery to be made to an alternate address, i.e. a neighbor, we require your consent in advance via email to include the name and address of the person who will be signing for delivery on your behalf. We will not deliver the goods elsewhere without your prior consent via email.
Here are some handy points for you to consider:
Please note that all items delivered beyond the threshold of your home are carried out at your own risk. The following check list will help to ensure a successful delivery:
ADEQUATE FLOOR PROTECTION - Please ensure you have placed adequate covering to protect your flooring or carpets. Due to health and safety the delivery team cannot remove any clothing or footwear.
BREAKABLE OBJECTS - Knocks and falls sometimes happen so it's always best to remove anything that might break, or get damaged along the delivery pathway before we arrive.
ACCESS IN PROPERTY - There is nothing worse than having your products delivered just to find it doesn't fit in or around your home. Always look out for twisty or narrow passages, low or narrow doorways etc. You also need to make sure our delivery van can make it close enough to your home. Please speak to us beforehand if you're not sure. If we can't deliver to your requested ground floor room we will either leave the furniture at a place convenient to you, or we will take it away (lost delivery fees and restocking fees will apply – 25% of the cost of goods plus delivery).
ACCESS ISSUES AND CUSTOMER DECLARATION - We will always go above and beyond to make sure your delivery goes as smoothly as possible, but sometimes our dedication to help get your sofa in place could result in an accidental mark or two on your walls if your access is very narrow. You may be asked to sign a declaration saying that you understand and are happy for them to proceed with the unlikely chance that something may get damaged or marked. If you would prefer not to sign this then we will only be able to deliver the goods to your front door.
PARKING - If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.
Risk and Title:
The Products will be at your risk of loss or damage from the time of delivery or collection.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges and the delivery/collection note has been signed by you (or your representative).
Price and Payment:
The price of any Products will be as quoted on our Website, except in cases of obvious error (for example £0). We reserve the right, in any event, to also cancel and refund any orders we receive which contain Products sold at incorrect prices.
The prices of the Products include UK VAT at the prevailing rate (currently 20%) but exclude delivery costs. Delivery costs are then added to the total amount due.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an email confirmation.
Our Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the Product(s) to you at the incorrect (lower) price or if priced at £0, even after we have sent you a confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
Payment for Products can be made by bank transfer, credit or debit card acceptable to us or PayPal.
Seen an identical product at a cheaper price? Email us or call us.
We will always do our best to match cheaper pricing. Product(s) must however be full price, identical and produced from the same supplier. Products must be offered by comparable businesses (not auction sites and online only businesses!) and not in the sale. We reserve the right to decline. Our decision is final in any event.
We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.
We guarantee moving parts of a product for 12 months from the date of dispatch.
Our liability for losses you suffer as a result of us breaching the Contract is strictly limited to any losses which are a foreseeable consequence of us breaching the Contract. Losses are foreseeable where they could be contemplated by you and us at the time the order is accepted by us.
This does not include or limit in any way our liability for death or personal injury caused by our negligence or under section 2(3) of the Consumer Protection Act 1987 or for fraud or fraudulent misrepresentation.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or loss of data however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Events outside our control:
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). No financial compensation will be offered to our customers, in any event, for lateness of goods received to us which are manufactured overseas. Nor will any financial compensation be offered for defective products. We aim to resolve the problem (replace the goods), not financially compensate for defective products.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
Our right to vary these terms and conditions:
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you your order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within thirty days of receipt by you of the Products).