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Delivery & Returns

FREE DELIVERY on accessories over £150

If you are purchasing accessories from Tracey Victoria Interiors that are under £25, there is a delivery charge of £5.95* if your purchase is above £25 and below £150 then there is a delivery charge of £7.95*

*Northern Ireland differs and for purchases under £20 the delivery charge is £7.95 and over £20 but under £150 the delivery charge is £14.95

We aim to have in stock items delivered to UK addresses within 3 to 7 working days of receiving your order. However some items can take up to 2 weeks, if the item is not on pre-order you will be notified if delivery will take longer.

 

Some items have a slightly longer lead time if they are currently out of stock and on pre-order. If this is the case pre-order will be included when you click through to add the item to the basket, so you are aware the item is a pre-order.

 

We will adhere to keep you updated on delivery dates but if you wish to get in touch with us please do so by contacting info@traceyvictoria.co.uk 

 

Please be aware we are reliant on manufacturers and suppliers so cannot always guarantee dates but please be assured that we will dispatch your items as soon as they arrive with us.

 

As an environmentally conscious business and in order to minimise our carbon footprint, Unless you specify we may despatch all items together once your complete order is in stock. 

 

Orders will be delivered Monday–Friday using either Royal Mail, Parcelforce or where your item is large and/or fragile by a specialist private courier company. (Excluding bank or public holidays)

 

When ordering, please allow an extra 2 days as the couriers consider all of the below Postcodes as remote. 

 

AB30-32 Aberdeenshire (Scotland)KA27-28 
North Ayrshire (Scotland)AB33-38 
Aberdeenshire, Moray (Scotland)PA20-78 
Argyll & Bute, Highland (Scotland)AB41-43 
Aberdeenshire (Scotland)PH10-26 
Angus, Highland, Moray, Perth & Kinross (Scotland)AB44-45 
Aberdeenshire, Moray (Scotland)PH30-50 
Highland (Scotland)AB51-56 
Aberdeenshire, Moray (Scotland)TD15 2 
Northumberland, Holy Island (England)AB63 
Aberdeenshire, (Scotland)TR21-25 
Isles of ScillyDD8-10 
Aberdeenshire, Angus (Scotland)KW1-17 
Highland, Orkney Islands (Scotland)FK8 3 
Stirling (Scotland)All HS Postcodes 
Western Isles (Scotland)FK17-21 
Argyll & Bute, Stirling, Perth & Kinross (Scotland)All ZE Postcodes 
Shetland Isles (Scotland)IV1-36 
Highland, Moray (Scotland)All JE Postcodes 
Jersey (Channel Isles)IV40-56 
Highland (Scotland)All GY Postcodes 
Guernsey (Channel Isles)All IM Postcodes 
Isle of Man (British-Irish Isles)

 

 

DELIVERY OF FURNITURE AND/OR FRAGILE ITEMS

 

If you order a large or fragile item, then we will require a specialist courier to deliver your order safely. You will see an option to obtain a quote on the website and we will aim to respond to this email by return.  We always contribute to your delivery costs, so you will never have the full courier fee to pay. 

  • Stocked items will be delivered in 2–4 weeks. 

  • Orders will be delivered Monday–Friday (excluding bank or public holidays) Extra charges apply for weekend delivery.

  • For delivery to the Republic of Ireland, Scotland and remote postcodes please allow longer lead times; we will contact you directly to advise a shipping cost. 

  • Once a delivery date has been agreed with you, should you later need to cancel and re-schedule your delivery for whatever reason, you must inform us by 10.30am the (business) day before your delivery is due. Should you fail to cancel the delivery by 10.30am on the business day before your delivery is planned, we reserve the right to charge a second delivery fee to re-schedule your delivery. Should you then for whatever reason choose to cancel your order, we will refund you for the goods (excluding your original delivery charge).

  • ​If you require delivery to be made to an alternate address, i.e. a neighbour, we require your consent in advance via email to include the name and address of the person who will be signing for delivery on your behalf. We will not deliver the goods elsewhere without your prior consent via email.
     

It is your responsibility to check carefully that the Products you have ordered will fit into your home. You should check the dimensions of the space within which the Product will be placed and allow for the fact that the dimensions specified on the Website are approximate only and may vary by 3 cm either way. You should also measure any doorways, corridors or staircases the Product will have to pass through, including space for manoeuvring and turning. Should a Product that you have ordered from us not fit and you want to return it, you will need to pay for the return transport of the product back to us. You will also be subject to a restocking fee that shall not exceed 25% of the item value.

 

As a respected and honest company, Tracey Victoria Interiors remain in line with health and safety requirements - and due to the prevailing culture of litigation we have to point out that we will NOT be held responsible for any damage to goods and/or property as a result of deliveries beyond the threshold of your property. Once you or a person on your behalf has signed the delivery paperwork we shall, in NO event, be held responsible for any damage to either your property or goods delivered. This decision is final. Please note that items delivered via a staircase and/or upstairs are carried out at the property owners own risk. We hope you understand why we have to state this.

You will be offered a delivery slot and you will have two options to decline this date and time, after which you will be charged a storage and re-delivery fee.  If necessary you can pay to choose a dated delivery (any time on a certain working day, this excludes weekends and bank holidays) or pay for a dated delivery with an additional specification for morning or afternoon delivery).  If you wish to do this, please either email (info@traceyvictoria.co.uk) us or call us on 01506 89488.

​​Here are some handy points for you to consider:

​Please note that all items delivered beyond the threshold of your home are carried out at your own risk. The following check list will help to ensure a successful delivery:​

  • ADEQUATE FLOOR PROTECTION - Please ensure you have placed adequate covering to protect your  flooring or carpets. Due to health and safety the delivery team cannot remove any clothing or footwear.

  • BREAKABLE OBJECTS - Knocks and falls sometimes happen so it's always best to remove anything that might break, or get damaged along the delivery pathway before we arrive.

  • ACCESS IN PROPERTY - There is nothing worse than having your products delivered just to find it doesn't fit in or around your home.  Always look out for twisty or narrow passages, low or narrow doorways etc. You also need to make sure our delivery van can make it close enough to your home. Please speak to us beforehand if you're not sure. If we can't deliver to your requested ground floor room we will either leave the furniture at a place convenient to you, or we will take it away (lost delivery fees and restocking fees will apply – 25% of the cost of goods plus delivery).

  • ACCESS ISSUES AND CUSTOMER DECLARATION - We will always go above and beyond to make sure your delivery goes as smoothly as possible, but sometimes our dedication to help get your sofa in place could result in an accidental mark or two on your walls if your access is very narrow. You may be asked to sign a declaration saying that you understand and are happy for them to proceed with the unlikely chance that something may get damaged or marked. If you would prefer not to sign this then we will only be able to deliver the goods to your front door.

  • PARKING - If your property has parking restrictions, it’s very important that you let us know in advance so we can plan. If a parking permit is required, you must arrange this. Any problems with parking availability which result in a failed delivery or parking ticket, will be chargeable to the customer.

 

RETURNS

FAULTY GOODS:

We ask that you inspect the condition of the goods immediately upon receipt and report in writing, within 48 hours of receipt via our email address - info@traceyvictoria.co.uk - to inform us of any damaged or discrepancies of goods. We must also receive photographic evidence (via email).   Please then return your item(s) within 14 days, from date of receipt to us at Tracey Victoria Interiors Ltd, 9 High Street, Linlithgow, EH49 7AB

​It is essential that you please ensure the people unwrapping the items are very careful to keep the packaging intact. This is paramount in preventing the items being damaged on return. Under no circumstances can we accept returns that do not have their original packaging, this decision is final. Please ensure that when you re-package items you use suitable strong parcel tape and NOT sellotape.  Be generous with your taping up of the parcel, just as we are when we send it out.  It is absolutely your responsibility to ensure your returned item reaches us well secured in its original packaging. If your box opens due to sub-standard taping, the likelihood of the contents being further damaged or held by the couriers is very high and we will not be able to refund you. Many damages are  caused by improper securing of parcels.  On receipt of your return we shall inspect the goods and refund you the cost of goods and your postage costs within 14 days of receipt.  We will not be able to refund you if your item arrives either damaged or with more damage than you have shown on your images.

UNWANTED GOODS:

If you change your mind for any reason, please note you have a legal obligation to take reasonable care of the products that you are returning,  while they are in your possession.  They must be in a new, unused condition and we stress that they must be in their original packaging. Any returns will be at your own cost and risk.  Please ensure that when you re-package items you use suitable strong parcel tape and NOT sellotape.  Be generous with your taping up of the parcel, just as we are when we send it out.  It is absolutely your responsibility to ensure your returned item reaches us well secured in its original packaging. If your box opens due to sub-standard taping, the likelihood of the contents being damaged or held by the couriers is very high and we will not be able to refund you. Many damages are  caused by improper securing of parcels or lack of care and attention.

​On return we shall inspect the goods and refund you the cost of goods within 14 days of receipt. Refunds will be less any delivery paid.

​Please note that whether you are a consumer or trade client you will not have any right to cancel a Contract for the supply of any Bespoke Products which are made specifically to your order, for example (but not limited to) products which we have upholstered in the fabric of your choice or products which have been altered in size, colour or design.

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