Delivery & Returns

Delivery is free when you are spending £150 or more on non furniture items.  However, some of our larger, heavier or more fragile items may incurr a surcharge. This is because we require a different type of delivery (i.e not a standard courier service) for these items and we want to ensure that they are not placed on any conveyor belts or thrown into any sorting piles or squashed into any vans etc.  Any surcharge is clearly marked beside the item you are viewing and will be added at the delivery section of your checkout.

We are based in Scotland but deliver throughout the UK.  You will see there is an option on large furniture items to obtain a delivery quote if you live out with Central Scotland - please use this as it will ensure we get  you the best price possible.

We offer our interior products at very competitive prices (working on tight margins) because we really do want you to be able to enjoy creating your dream interior using fabulous items of your very own choice and without compromise.  For this reason, we have not added delivery charges into our prices, claiming 'free delivery'  - we want you to clearly see the price we are charging for the item you are interested in.

If you are purchasing a number of products, then do call us (01506 894882) or email us as we will definitely look at the possibility of reducing the cost of delivery for you.

If you have any queries whatsoever, please do not hesitate to contact us as we want you to be completely happy with your purchase and your experience when using our online interiors boutique.

Stock

Some of our items are labelled as taking 1 to 2 weeks for delivery. We hold stock in our new warehouse, our Linlithgow shop and our store room.  However some of what we offer is based in our supplier's warehouse and this is when you may have to wait a couple of weeks for your item.

Whilst we try to always ensure that our site is always up to date, occasionally when stock is low,  the product ordered may be out of stock. In this happens we will notify you within 4 working days of your order and provide you with a refund.

Returns

Please read our terms and conditions for detailed information.  However, for returns the paragraph that is essential to understand and accept is:

FAULTY GOODS:
We ask that you inspect the condition of the goods immediately upon receipt and report in writing, within 48 hours of receipt via our email address - info@traceyvictoria.co.uk - to inform us of any damaged or discrepancies of goods. We must also receive photographic evidence (via email).   Please then return your item(s) within 14 days, from date of receipt to us at TraceyVictoria Interiors Ltd, 9 High Street, Linlithgow, EH49 7AB

It is essential that you please ensure the people unwrapping the items are very careful to keep the packaging intact. This is paramount in preventing the items being damaged on return. Under no circumstances can we accept returns that do not have their original packaging, this decision is final. On return we shall inspect the goods and refund you the cost of goods and your postage costs within 14 days of receipt.

UNWANTED GOODS:
If you change your mind for any reason, please note you have a legal obligation to take reasonable care of the products that you are returning,  while they are in your possession.  They must be in a new, unused condition and we stress that they must be in their original packaging. Any returns will be at your own cost and risk

On return we shall inspect the goods and refund you the cost of goods within 14 days of receipt. Refunds will be less any delivery paid.

Please note that whether you are a consumer or trade client you will not have any right to cancel a Contract for the supply of any Bespoke Products which are made specifically to your order, for example (but not limited to) products which we have upholstered in the fabric of your choice or products which have been altered in size, colour or design.